Toyota Tsusho provides a diverse range of products and services across a wide variety of business sectors around the world.
As a general trading company, we connect various stakeholders, including producers, manufacturers, logistics providers, and retailers, and work to create value throughout the supply chain. The products and services we handle are ultimately delivered to consumers and businesses through these supply chains.

For this reason, we regard building and maintaining trust with our customers as a fundamental pillar of our business activities. Through ensuring quality and safety, maintaining stable supply, complying with applicable laws and regulations, and providing appropriate information, we fulfill our responsibilities to customers while conducting business with consideration for consumers and society at large.

We also sincerely listen to the voices and needs of our customers and incorporate their feedback into the improvement of products and services as well as the creation of new value, thereby contributing to the realization of a sustainable society.

Toyota Tsusho considers dialogue with customers to be the foundation for building trusted relationships and creating value.

We engage with customers on a daily basis through various channels, including face-to-face meetings, telephone conversations, and e-mail communications, to respond to inquiries, requests, and feedback.
Through these ongoing interactions, we gain a deeper understanding of customer needs and challenges, which helps us improve our products and services and deliver new value.

In addition, our corporate website provides opportunities for all stakeholders to submit inquiries, opinions, and requests. Feedback received is shared with and reviewed by the relevant departments and utilized to enhance products and services, strengthen quality management, improve business operations, and provide appropriate information.
For significant issues or concerns, relevant departments collaborate to identify root causes and implement corrective and preventive measures, thereby promoting continuous improvement.

Furthermore, in the event of a serious issue related to product quality or safety, we take prompt and appropriate action in accordance with the common rules and procedures of the Toyota Tsusho Group, while striving to minimize any impact on our customers.

Within the Toyota Tsusho Group, Toyotsu Shokuryo Foods is committed to ensuring food safety and security while building a sustainable food supply system. Responding to growing consumer health awareness and environmental considerations, we implement a variety of measures to meet customer expectations, including securing traceability, sourcing sustainable raw materials, and reducing food loss.

To fulfill our customer responsibility, our Quality Assurance Group regularly audits local quality management systems to ensure product safety. In addition to ongoing employee training, we have established a system for timely sharing of information related to food safety. These efforts go beyond simple food distribution and represent our challenge to address social issues through food.

For more details, please visit the Toyotsu Shokuryo Foods website.

Toyota Tsusho Group is committed to enhancing quality management across its diverse business domains, including Metals, Chemicals, Machinery & Energy, Mobility, and Food & Consumer Products.
As of March 2026, 151 consolidated subsidiaries of Toyota Tsusho—primarily engaged in manufacturing operations—have obtained certifications for quality management systems, representing approximately 19% of all consolidated subsidiaries. These certifications include ISO 9001^*1 and IATF 16949^*2.